Company phone # (800)
EMAIL QA@upperdeck.com or
Refer to http://www.upperdeck.com/Customer-Care/Frequently-Asked-Questions.aspx
for a full list of FAQ's, including DAMAGED CARD
REPLACEMENT & REQUESTING REDEMPTION REPLACEMENTS.
MISSING HITS aren't specifically addressed, so use
On the topic of DAMAGED CARD REPLACEMENT...
"Our replacement policy is to replace any damaged
product for up to one year after its release date.
We try to replace cards on a card for card basis,
but often cannot replace ultra rare items like cards
that feature cut signatures of deceased athletes,
1 of 1 cards or plate cards. In this case, we can
replace the card with one of comparable value. We
cannot offer trades for other cards. Up to 40 cards
can be submitted per request. Replacement time usually
takes between 8-12 weeks.
Please note, we are only able
to help with damaged cards if they are purchased
from one of our Certified
Diamond Dealers. If you have an issue, please email
your full name, address and phone number to QA@upperdeck.com,
and we’ll set up a case for you. Once you have
a case number, we will send you an address you will
need to send your damaged card(s), receipt & UPC
codes to. Items mailed to Upper Deck without a case
number will be returned to customers unopened. If
you are mailing cards of value, we highly recommend
mailing them in via certified, registered, or insured
mail. The Upper Deck Company is not responsible for
lost, damaged or misdirected mail."
Company phone # (800) 489-9149
www.topps.com/contact for a whole list
of FAQ's ..from DAMAGED CARD REPLACEMENT to MISSING
HIT INSTRUCTIONS. There is also an easy EMAIL link.
DAMAGED CARD REPLACEMENT & MISSING
The Topps Company
will replace any Topps produced card that is determined
to be damaged or defective
from any current-year product (only), while supplies
last. Topps will send a replacement of similar
value (same card not guaranteed).
A request must be accompanied by the following
(1) Missing Hit/Damage Claim Form
(2) Damaged Cards
(3) Copy of receipt from the store in which you
purchased the cards
(4) Pack wrapper(s)
(5) Proof of purchase (UPC code found on the bottom
of the box) sent to the following address:
The Topps Company, Inc.
2300 Stafford Ave. Suite 800
Scranton, PA 18505
ATTN: Consumer Relations
Topps strongly recommends
sending all replacement requests in a fashion
which provides proof of delivery,
within padded envelopes or boxes. Please note that
The Topps Company is not responsible for lost,
stolen, damaged, delayed, or, misdirected mail.
Replacements for eligible cards will be shipped
within 6-8 months. Any ineligible cards received
(or any cards that Topps is unable to replace,
for any reason) will be returned back to the consumer."
Press 4 for Customer Service
Use Panini's Customer Service Support link https://www.paniniamerica.net/support.html for
everything from REDEMPTIONS to DAMAGED CARDS
to MISSING HITS.
In order to replace
DAMAGED CARDS with Panini, you must register
an account with Panini and fill out a "Factory
Damaged Replacement Request" at the above
website address. After submitting your request,
you will be provided with a ticket number and packing
slip. The packing slip will need to be printed
and included with your card(s) when you mail them.
As per Panini's website...
" Panini America is able to replace factory
damaged cards on a card-for-card basis, while supplies
last, and as long as a library card exists. A request
for replacements can be made up to 12 months after
product release (only). Panini America strongly
suggests that you track your package or keep a
proof of delivery for all damaged card requests.
Panini America is not responsible for lost or stolen
mail. Any ineligible card(s) that Panini America
is unable to replace, for any reason, will be returned
back to the customer. A damaged card replacement
is not guaranteed. We will not replace entire packs,
boxes, or cases. Un-replaceable cards include but
are not limited to sample cards, promotional cards, “Re-Collection” cards, “No
Purchase Necessary” cards, HRX cards, and
cards containing trapped autographs.
Damaged sequentially numbered
cards are replaced if an identical replacement
card is available.
The serial number is re-stamped on the identical
replacement card and the damaged card is destroyed
to ensure that there is the stated number of cards
on the market."
Playground Tip: Don't throw away your
expired redemption cards! Panini is the the most
flexible and accommodating manufacturer, hands
down, when it comes to honoring expired redemptions.
Provided they still have the card in stock (and
this is often the case), they will fulfill your
expired redemption. Worst case, they offer half
the value of the redemption in Panini Rewards points.